​

Terms & Conditions

​

Terms and Conditions

Full terms and conditions for Kitchen Island Cakes are detailed below.

 

Enquiry Process

Whilst we are happy to discuss our services over the phone, any intention to place an order with us should be made in writing, via our online enquiry form. Any online enquiries sent to us, for a written price quotation will not constitute an offer by us to undertake your order. We reserve the right to decline any orders which we feel we are unable to fulfill due to time constraints, complexity of design, etc.

 

Order Process

Our intention to offer services to you will be issued as a written price quotation, via email, which is valid for 2 days from receipt. The quotation will confirm your cake size and design requirements. All payment information relating to your order will be detailed on the invoice. If you do not place an order in this time we reserve the right to withdraw the offer.

 

Contract

Our contract is exclusively with you the customer. Our cakes are produced for consumption only and are not intended to be used for any other purpose. We cannot be held responsible for any subsequent action taken by the customer using our product, or any complaints arising from third parties in respect of consumption of our products.

 

Payments

Prices

Our prices are non-negotiable and are calculated according to the size of your cake, specific design and production time. Once the design and specification of your cake has been agreed between yourself and Kitchen Island Cakes, you agree to pay us the price quoted on your order confirmation.

 

Notice

We normally require 3 weeks notice for orders, particularly if the order has complex, time-consuming design details, or if you require hand-made fondant cake toppers as part of the order. Requests for orders with less than 14-days notice may incur an additional cost, and the balance must be paid in full at the time of placing the order.

 

Deposits

A non-refundable deposit of 25% of the cake balance must be paid within 2 days of the written price quotation to secure your order. Deposit payments can be made via bank transfer to Kitchen Island Cakes, Account: 11245227, Sort-code: 09-01-29.

 

Payment of the deposit will be deemed acceptance of our offer, and terms and conditions of sale.

 

Balance Settlement

Final balance payments must be settled prior to collection of your cake. See below for details.

 

• Tiered or Sculpted Cakes

For tiered or sculpted cake orders, the final balance should be settled (i.e .cleared funds) by Bank Transfer 7 days before collection.

 

• Standard Cakes

For standard cake orders, the final balance should be settled (i.e. cleared funds) by Bank Transfer 1 day before collection.

 

It is your responsibility to settle the balance before collection, and ensure the funds are cleared. Failure to settle the balance will result in the cake being retained by us.
 

Types of Payment Accepted

All payments should be made via bank transfer to Kitchen Island Cakes, Account: 11245227, Sort-code: 09-01-29. We do not accept cheque payments.

 

Cancellations

Under no circumstances will deposits be refunded or transferred if you change for your mind, or wish to cancel your order, following a confirmed booking. We may seek to recover additional costs if we have already purchased materials for your cake, or, have already undertaken work specific to your order such as making fondant cake toppers.

 

Cancellations must be sent by email to Kitchen Island Cakes at least 7 days before collection. The cancellation will only be deemed to take effect from the date the email is received by us. Cancellations for orders made within 3 days of collection must be paid in full.

 

We reserve the right to cancel your order in exceptional circumstances beyond our control, such as fire, illness or injury, in which case we will refund all monies paid.

 

Design

Your cake design will be created by us based on the specification you provide us with, and any images you supply to us. It is your responsibility to check your quotation thoroughly, and inform us immediately if you notice any mistakes or recording errors relating to your cake design, so they can be rectified before you confirm your order.

 

As your cake is bespoke, we will not be held responsible if you are unhappy with the finished colour, or design of your cake.

 

• Photographs

If you choose to provide us with photographic design images, due to copyright law, these will be used for colour matching and design ideas only. The exception being if you choose one of the designs in our own cake gallery.

 

• Handmade Process

As all our cakes are handmade and handcarved,  slight variations to the final colour and finish of your cake and minor imperfections are likely to occur, and should not be considered grounds for complaint.

 

Allergens

Every cake produced by us will be packaged and clearly labelled listing all allergens that are present in your cake.

 

• Specialist Dietary Cakes

We are a small home-based business and unfortunately, do not make cakes suitable for special dietary needs, such as gluten free, etc.

 

• Nuts

We do not include nuts in any of our recipes, but cannot guarantee our products are completely nut free as we bake in our domestic kitchen.

 

• Non-edible Items

Some of our cakes may contain non-edible items such as support dowels, ribbon and wires. We will provide written information about such items on collection of your cake. It is your responsibility to remove these items prior to consumption.

 

• Fondant Cake Toppers

Our cake toppers are hand-crafted from fondant and added tylose powder, which helps to harden and set the fondant. As such, cake toppers are designed for decoration only and not for consumption.

 

Allergy information will be provided on collection of all orders.

 

Collection

We do not offer a delivery service so all orders must be collected from our premises at our business address below.

 

On collection of your cake, you will be asked to check and sign a form, confirming that the cake is undamaged and meets your order specification. We will provide information about your cake including storage and handling,  non-edible items, and allergens for you to take away.

 

On collection of your cake from our premises, we cannot be held responsible for any loss or damage to your cake.

 

Storage and Consumption

Best Before

Our cakes our freshly made using quality ingredients. For optimum freshness we advise consumption within 2 days of collection. Please note that we do not use additives and preservatives to prolong our cakes freshness, so they will not have the extended shelf-life of supermarket cakes.

 

Storage

Once cut, we advise that our cakes be wrapped securely in clingfilm or foil and kept in an airtight container. Fondant covered cakes should not be stored in the refrigerator as condensation will form on the icing and become sticky.

 

Complaints

Should you have any concerns regarding your cake, it should be brought to our attention on the day of collection, or the following day at the latest, if the issue is not apparent until cutting the cake.

 

All our cakes are handmade and due to the nature of the baking process and materials used, minor imperfections may be visible in the final product. We will not issue refunds for reasons such as slight deviations, imperfections or personal taste dislikes.

 

Any requests for refunds will be made entirely at our discretion, and will be limited to the value of the cake order only.

 

Data Protection

Whilst we will never pass on personal customer details to third parties, we are required to retain customer  order information for accounting and tax purposes.

 

​